Choosing the right business process maturity model

We built and tested a decision tool that organisations can use to properly select one business process maturity model (BPMM) out of many maturity models. This prototype consists of a novel questionnaire with decision criteria for BPMM selection, linked to a unique data set of 69 BPMMs. 14 criteria were defined by an international Delphi study, and weighed by the Analytical Hierarchy Process. Case studies showed (non-)profit and academic applications. Our purpose was to describe criteria enabling an informed BPMM choice (conform to decision-making theories, instead of ad hoc). We also propose a design process for building BPMM decision tools.